NMR Analysis — Terms and Conditions
Terms and Conditions — NMR Analysis Service
SynFinn Discovery Oy, trading as NorrChemica™
Y-tunnus 3431911-6 · EU VAT FI34319116 · UK VAT GB506831791 · Helsinki, Finland
Version 1.4 — DRAFT, not yet reviewed by counsel. Effective 10 July 2026.
1. Scope and application
1.1 These terms govern all NMR analysis services supplied by SynFinn Discovery Oy ("NorrChemica", "we") to the customer ("you"). They apply to every order unless we have agreed otherwise in writing.
1.2 Placing an order — by submitting the request form, by email, or by purchase order — constitutes acceptance of these terms. Your own purchase terms do not apply unless we accept them in writing.
1.3 All analysis is supplied for research and technical use. Results are not intended for diagnostic, therapeutic, forensic, or regulatory-submission purposes unless separately agreed in writing.
2. Samples we cannot accept
2.1 We cannot accept:
- Dangerous goods — substances classified as flammable, corrosive, toxic, oxidising, explosive, radioactive, or otherwise regulated for transport under ADR, IATA or IMDG.
- Controlled substances — narcotics, psychotropic substances, and their preparations.
- Drug precursors — substances scheduled under Regulation (EC) No 273/2004 or Council Regulation (EC) No 111/2005.
- Samples of unverified legal status, including novel psychoactive substances and unscheduled analogues.
- Biological material, human or animal tissue, or infectious substances.
2.2 Before we generate a shipping label you must confirm, on the request form, that the sample falls into none of the categories in clause 2.1. That confirmation is a contractual representation on which we rely.
2.3 If a sample arrives that does not match what you declared, or falls within clause 2.1, we may at our sole discretion halt the analysis, dispose of the sample lawfully or surrender it to the competent authority, and terminate the order. No refund is due. You remain liable for our costs, including shipping, disposal, and any regulatory consequence.
2.4 You will indemnify us against all loss, cost, claim and liability arising from a sample that was misdeclared or that fell within clause 2.1.
3. Sample identity
3.1 You state the identity of the sample as you believe it to be. This is your declaration, not ours.
3.2 We confirm or refute the identity you have declared. We do not warrant an identity that was never given to us, and we do not represent that a sample is what you say it is.
3.3 We will gather and provide as much information as the analysis allows, and we will strive to have answers for the questions you came to us with.
3.3a What we cannot do is gather more information from the experiment than the analytical technique, or the state of the sample, allows us. In those cases we will say so, and we will do our best to suggest the best possibilities.
3.3b A report is not a complete characterisation of the sample unless it states that it is.
3.4 Each report relates exclusively to the sample as received by us.
4. Samples, packing and shipping
4.1 We book the courier and provide the shipping label and customs documentation. You pack the sample, seal it against leakage and breakage, and enclose any documentation we ask for.
4.2 You warrant that every sample is safe, stable, and in a condition allowing analysis without special handling. You are liable for direct loss, injury, claim and cost we or our personnel suffer because a sample was not safe or stable, whether or not you flagged a concern.
4.3 We may inspect a sample before processing. If it does not meet the requirements of this clause 4, you bear the cost of that inspection and of any remedial handling.
4.4 Risk in the sample passes to us on receipt at our premises and returns to you on despatch of the report. Our liability for loss of or damage to a sample in transit or in our care is limited to the fee paid for the affected order. We do not insure samples against their development value, replacement cost, or the cost of resynthesis.
4.5 Minimum quantities, solvent compatibility and packing requirements are as stated on the service page or in our written quotation.
4.6 Samples are consumed or disposed of after analysis. Samples are not returned unless return has been agreed in writing before shipment and is charged separately.
5. Performance of the analysis
5.1 We may perform any part of the analysis ourselves or at a partner facility of our selection. The contract remains exclusively between you and NorrChemica. No partner facility is a party to it, and no third party acquires rights under it.
5.2 Turnaround times, wherever stated, are estimates given in good faith. They are not contractual deadlines and do not include shipping time.
5.3 Analysis is performed using methods and instrumentation available to us at the time, and in accordance with generally applied practice. We hold no ISO 17025, GLP or GMP accreditation for this service and make no representation that we do.
5.4 Where an order requires additional experiments not in the original scope, we will quote before proceeding. Requests for additional work on a sample already in analysis may delay delivery.
6. Prices, invoicing and payment
6.1 All prices are exclusive of VAT and of any other tax or duty.
6.2 Analysis is supplied against payment in advance. We do not offer payment terms on a first order. Credit terms may be agreed, at our sole discretion, with a customer who has completed a prepaid order or who has signed a framework agreement with us.
6.3 The order sequence is:
- You submit the request form. We screen the sample and confirm we can accept it.
- We issue a pro-forma invoice for the full amount.
- On receipt of cleared funds, we generate the shipping label and customs documentation and send them to you.
- You ship. We analyse. You receive the data and the report.
No shipping label is issued and no work begins before payment has cleared.
6.4 Purchase orders are accepted. Send us your PO reference and we will raise the pro-forma invoice against it. The PO reference appears on the final VAT invoice.
6.5 Prices are held for 30 days from the date of the pro-forma invoice. Our prices include shipping. Where carrier charges, fuel surcharges, or customs charges change materially before payment is received, we may reissue the pro-forma invoice at a revised price. You are under no obligation to pay it.
6.6 Once payment has cleared, the price is fixed. We bear any subsequent increase in carrier or customs charges on that order.
6.7 EU business customers supplying a valid VAT number are invoiced under the reverse-charge mechanism. Customers outside the EU are invoiced outside the scope of Finnish VAT. Where no valid VAT number is supplied, standard Finnish VAT applies.
6.8 All sums payable are net. If any withholding, deduction, or tax at source is imposed on a payment to us by the law of your jurisdiction, you shall increase the amount payable so that we receive the sum we would have received had no such withholding applied. You will supply the relevant tax certificate on request.
6.9 Bank charges levied by your bank or by any intermediary bank are for your account. The amount credited to us must equal the invoiced amount.
6.10 Payment is made by bank transfer. We do not accept card payment.
7. Reports, confidentiality and your data
7.1 On completion you receive the raw data, the processed spectra, and a signed report containing our interpretation.
7.2 The report may not be reproduced in part in a way that alters its meaning, nor used to imply our endorsement of a product, process, or organisation.
Confidentiality
7.3 These terms operate as a mutual non-disclosure agreement. No separate NDA is required, though we will sign yours on request before you ship.
7.4 We treat as confidential, and will not disclose to any third party: your identity, the existence of the engagement, your samples, the structures you disclose to us, the data obtained, and the results.
7.5 The obligation in 7.4 does not apply to information that is already public through no act of ours, that we lawfully knew before you disclosed it, or that we are required by law or by a competent authority to disclose. Where we are compelled to disclose, we will tell you first unless prohibited from doing so.
7.6 These obligations survive the completion or termination of any order and continue for five years, and indefinitely in respect of anything that qualifies as a trade secret.
Partner facilities
7.7 Where any part of the analysis is performed at a partner facility (clause 5.1), your sample is submitted under our own internal reference. No customer name, company, contact detail or project information is disclosed to any partner facility.
What we do with your data
7.8 We do not use your data for any purpose other than performing the analysis you ordered and, if necessary, defending a claim arising from it.
7.9 We do not publish it, share it, sell it, use it in marketing or reference material, use it to develop our own products, or use it to train any machine-learning or artificial-intelligence system.
7.10 We retain the report and the underlying data for twelve months, so that we can answer questions about it and defend any claim brought within the period in clause 8.5. After that we delete it. You may ask us in writing to delete it sooner, and we will, subject to any legal obligation to retain it.
Ownership
7.11 You own the results and everything we tell you about your sample. You retain all rights in the compounds and structures you disclose to us. We acquire no rights in them.
7.12 We retain ownership of our methods, templates, and internal know-how.
8. Liability
8.1 We perform the analysis with the skill and care reasonably expected of a competent analytical chemist. We do not warrant that any given spectrum will resolve any given question.
8.2 Our total liability arising from any order, on any basis whatsoever, is limited to the fee paid for that order.
8.3 We are not liable for indirect or consequential loss, including loss of profit, loss of production, cost of resynthesis, batch rejection, regulatory delay, or the cost of decisions taken on the basis of a report.
8.4 Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be limited.
8.5 Any claim must be notified in writing within six months of despatch of the report.
8.6 Neither party is liable for failure or delay caused by events beyond its reasonable control, including carrier disruption, closure of airspace, sanctions, customs action, industrial action, war, and acts of government.
9. Cancellation and refunds
9.1 You may cancel at any time before the shipping label is issued. We refund the full amount.
9.2 After the label is issued but before the sample reaches us, we refund the amount paid less the shipping cost incurred.
9.3 Once analysis has begun, we refund the amount paid less the shipping cost and the cost of any experiment already performed.
9.4 Where we halt an order under clause 2.3 — a misdeclared sample, a dangerous good, a controlled substance or precursor — no refund is due, and you remain liable for our costs under that clause.
9.5 Where we terminate an order for a reason other than your breach, we refund fees paid for work not performed.
9.6 Refunds are made to the account from which payment was received.
10. Governing law
10.1 These terms are governed by the laws of Finland, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.
10.2 Disputes are subject to the exclusive jurisdiction of the District Court of Helsinki (Helsingin käräjäoikeus).
SynFinn Discovery Oy
Helsinki, Finland
SynFinn Discovery Oy, Helsinki, Finland · contact@norrchemica.com