Right of Withdrawal

NorrChemica™ (SynFinn Discovery Oy) supplies research-grade chemicals and laboratory reagents to universities, research institutions, companies, and individual purchasers. The information below sets out the statutory right of withdrawal, the purchasers to whom it applies, and the circumstances in which it does not apply to the goods we supply.

Statutory right of withdrawal

Where a purchaser qualifies as a consumer under Directive 2011/83/EU (the Consumer Rights Directive), as transposed into national law, that purchaser has a right to withdraw from a distance contract within 14 days, without giving any reason, save where one of the statutory exceptions applies. To exercise this right, a purchaser may use the withdrawal function available on this website, or the model withdrawal form below, and we will acknowledge receipt on a durable medium without undue delay.

Goods exempt from the right of withdrawal

Under Article 16 of Directive 2011/83/EU, as transposed into national law, the right of withdrawal does not apply to, among others:

• the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery;
• the supply of goods made to the consumer's specifications or clearly personalised;
• the supply of goods which are liable to deteriorate or expire rapidly.

Research chemicals and laboratory reagents supplied by NorrChemica are provided in sealed containers and, once unsealed, cannot be returned for reasons of health protection, hygiene, and product integrity. Quantities prepared or weighed to order are goods made to the purchaser's specification. Accordingly, such goods are exempt from the right of withdrawal under the provisions above. This does not affect any rights a consumer may have in respect of goods that are defective or not as described.

Business purchasers

The statutory right of withdrawal applies to consumers. Purchasers acting in the course of a trade, business, profession, or institutional research activity are not consumers for this purpose, and the right of withdrawal does not apply to such purchases.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from a contract to which the right of withdrawal applies.)

This page is provided for information and does not constitute legal advice.